Member FAQ
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General FAQ > Member FAQ > 5. Refund > After cancelling booking, what is the process of making refund?
After cancelling booking, what is the process of making refund?

After the appointment cancelled, we will notify the payment institution to arrange a refund immediately.


It takes about 2-14 working days for the process of payment institution and the payment will be returned to your account directly. You can pay attention to the consumption records or monthly statement records later.